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Your Rights and Our Responsibilities

Access to omal63 depends on your local law and the eligible regions where this platform operates — read these terms before using your account. We keep our policies clear so you know exactly what applies to your wallet, your data, and your account history.

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omal63 Your Rights and Our Responsibilities
DATA AND ACCOUNT SECURITY

How We Handle Your Information

Your account data — registration details, wallet transaction records, and session history — is stored securely and accessed only for the purposes described in our privacy policy. We do not sell account data to third parties. Cookie use on the platform is limited to session management and account security; you can review active cookies through your browser settings at any time. If you want to request a copy of the data we hold or ask us to delete your account records, contact support with your account ID and we will process the request in line with applicable data law.

Data Retention

We keep your account records for as long as your account is active and for the period required by applicable financial and legal obligations after closure.

Cookie Policy

Session cookies keep you logged in securely. Analytics cookies, where active, are anonymised. You can clear or block cookies in your device browser settings.

Account Security

Your account is protected by password and OTP verification on login. Any suspicious activity can be flagged to support directly from your account dashboard.

Data Requests

To access, correct, or delete the personal information tied to your account, contact support by email with your account ID. We handle these requests in writing.

LEGAL SUPPORT CONTACT

Reach Us About Policy Questions

If you have a question about how these terms apply to your account — your transaction records, data held on file, or a dispute you want to raise — our support team handles policy queries directly. You do not need to navigate a call centre; reach us through the channels below and reference your account ID for faster handling.

Live Chat Open the chat window inside your account dashboard. Policy and account-specific questions are handled during support hours; reference your registered mobile number.
Email Support Write to our support address with your account ID and the specific policy section you are asking about. We respond to legal queries with documented answers.
Account Help Centre The help centre inside your account has a dedicated legal and terms section. Search by topic — data, wallet, eligibility — to find the relevant policy clause.

What You Asked About Our Terms

These are the questions we get most often about our legal terms, account eligibility, and data handling. Each answer reflects the actual policy position — not a general summary.

Yes. Access to this platform depends on your local law and the eligible regions where omal63 operates. It is your responsibility to confirm that use is lawful in your location before opening an account.

Contact support via live chat or email with your account ID and the transaction reference. We review wallet disputes against our payment terms and the records in your account history.

We hold your registration details, account activity records, and wallet transaction history. You can request a full copy by contacting support by email with your account ID.

Yes. Submit a written deletion request through email support, including your account ID. We process deletions in line with data law and will confirm once complete.

We notify you through your registered contact before changes take effect. Continued use after the notice period means you accept the updated terms. You may close your account if you do not agree.

Your transaction data is not shared with third parties outside of legal obligations or payment processing requirements. bKash, Nagad, and Rocket transactions are recorded in your account history only.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.