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What These Terms Cover for Your Account

These terms set out what you agree to when you open and use your omal63 account — including how deposits, withdrawals, and account activity are governed. Access and eligibility depend on your local law and the regions where our services are available.

Account access rulesbKash, Nagad, Rocket depositsWallet and withdrawal conditionsAccount security obligationsEligibility by region
omal63 What These Terms Cover for Your Account
ACCOUNT INTEGRITY STANDARDS

How We Protect Your Account Under These Terms

Security and fair account management sit at the centre of how we apply these terms day to day. We verify identity before releasing any withdrawal, store account data in encrypted form, and limit access to your profile to authorised personnel only. If you believe your account has been accessed without permission, contact support immediately so we can lock the account and begin a review.

Identity Verification

Withdrawal requests require a document check that matches your registered name. We hold the request until verification passes, then process to your linked wallet.

Data Retention

We keep account records for as long as required by the applicable rules in your region. You can request a summary of what we hold by contacting support in writing.

Account Security

Two-factor authentication is available on your account settings page. We strongly recommend enabling it, especially if you access the account from a shared device.

Requesting Changes

To update your registered name, linked wallet number, or contact details, submit a request through support with supporting documents — changes take effect after review.

TERMS SUPPORT CONTACT

Reach Us About Your Terms Questions

If any part of these terms is unclear, or if you need to raise a dispute about an account decision made under them, our support team is available to help. Contact us through the channels below and quote your account ID so we can locate your record quickly.

Live Chat Open the chat window from your account dashboard for direct assistance with terms queries, account status questions, or transaction disputes.
Email Support Send a detailed message to our support address for written correspondence about account terms, including formal objections or correction requests.
Help Centre The Help Centre covers common questions about account rules, wallet linking, and what to do if a transaction is held for review.

Common Questions About Our Account Terms

The questions below cover what account holders in Bangladesh ask most often about how these terms work in practice.

We review the account and may suspend activity while the review is open. Serious or repeated violations can lead to permanent closure, with any remaining balance handled through the standard withdrawal verification process.

Account balances are personal and non-transferable. Withdrawals go only to a wallet or bank account registered in your own name — bKash, Nagad, or Rocket numbers must match your verified identity.

Contact support through live chat or email, state that you want to close the account, and complete the identity check. Any remaining balance is paid out to your verified wallet before the account is deactivated.

The applicable law depends on the jurisdiction relevant to your location. We do not make a single-country legal claim — access and enforceability depend on local law and the eligible regions where our service operates.

We send a notification to your registered contact details before a material change takes effect. The updated terms are also posted on this page with a revision date so you can review what changed.

Open a dispute through live chat or email support and quote your transaction reference number. We review account ledger records and wallet confirmation data before issuing a decision in writing.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.